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Turn your help center into

a

revenue

center

80% of your customers search for features and help on Google. Retentive brings the search bar into your product. Now you know who is searching for what.

Go live in 8 minutes

Fully integrated

Trusted by leaders from the world's biggest brands

comcast
digitalocean
techstars
snapchat
hashtag expert
driveway
opensea
twitter
facebook
comcast
digitalocean
techstars
snapchat
hashtag expert
driveway
opensea
twitter
facebook
comcast
digitalocean
techstars
snapchat
hashtag expert
driveway
opensea
twitter
facebook
comcast
digitalocean
techstars
snapchat
hashtag expert
driveway
opensea
twitter
facebook

How Teams Use Retentive

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Product

Get a quantified, unbiased view of each customer’s feature requests and struggles.

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Support

Eliminate repetitive tickets. Get granular data on your help center’s effectiveness.

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Sales

Take real-time action when customers search for premium features, “increase” or “enterprise”.

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Marketing

Create targeted conversion campaigns based on specific features each customer searched for.

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Customer Success

Reduce churn by intervening when a customer searches “reduce”. Review search history before discussing renewal.

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Marketing

Increase customer awareness through positive word-of-mouth.

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Today, customers have a million things on their mind, so when they’re confused within a product, they move on to another task. Retentive gives them the content they need before that happens, and makes it feel native. Even better, we get rich data about what our customers are really thinking.

Michael Manne

Chief Revenue Officer @ Ocrolus

PROBLEM → SOLUTION

Retentive reimagines customer engagement

Without Retentive

Users are more distracted than ever

When they can’t figure something out, they close the window and move on. Fewer than 20% link out to your help docs, let alone ping support.

You don’t know when they’re struggling

Users reach out with critical issues, like billing. But when they Google “how to” questions about your features, your team isn’t alerted and the data is lost.

Existing tools don’t fill the gap

Product analytics tools relay the where but not the why. Surveys get few, biased responses. The dings of widgets and chat bots haunt you in your sleep.

Knowledge base search is broken

Users phrase the same query in 12 different ways, surfacing incorrect results. Support then responds with the same article for the 20th time that day. Keywords aren’t good enough - context matters.

With Retentive

Meet users where they are

Retentive's SDK surfaces help articles in-app, meeting users where they're struggling. Now the answer is a click and a search away.

Take back control

Retentive makes product help a first-class problem, presenting it to feel native to your product. It looks like you built it out custom, so users treat it as the first line of defense.

Identify product gaps with data

Retentive captures customer intent as part of an organic user journey. Bucket search queries by user segment and issue category. Now you can quantify the most impactful product changes.

Surface the correct content

Retentive’s dashboard lets support teams map results and synonyms to search queries in bulk. This automates over time. Moving forward, customers with the same issue always surface the right result.

Without Retentive

Users are more distracted than ever

When they can’t figure something out, they close the window and move on. Fewer than 20% link out to your help docs, let alone ping support.

You don’t know when they’re struggling

Users reach out with critical issues, like billing. But when they Google “how to” questions about your features, your team isn’t alerted and the data is lost.

Existing tools don’t fill the gap

Product analytics tools relay the where but not the why. Surveys get few, biased responses. The dings of widgets and chat bots haunt you in your sleep.

Knowledge base search is broken

Users phrase the same query in 12 different ways, surfacing incorrect results. Support then responds with the same article for the 20th time that day. Keywords aren’t good enough - context matters.

With Retentive

Meet users where they are

Retentive's SDK surfaces help articles in-app, meeting users where they're struggling. Now the answer is a click and a search away.

Take back control

Retentive makes product help a first-class problem, presenting it to feel native to your product. It looks like you built it out custom, so users treat it as the first line of defense.

Identify product gaps with data

Retentive captures customer intent as part of an organic user journey. Bucket search queries by user segment and issue category. Now you can quantify the most impactful product changes.

Surface the correct content

Retentive’s dashboard lets support teams map results and synonyms to search queries in bulk. This automates over time. Moving forward, customers with the same issue always surface the right result.

It’s as easy as

installed

How it works

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1

Implement Retentive

Paste in one line of code and integrate with your help center.

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2

Capture who is searching for what

Read each customer’s mind. Improve product experience and net retention.

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3

Push data back into your tools

Retentive captures your 10x highest converting data. Push it to your CRM and analytics tools and take action.

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Enough about us

Ready to unlock your search data?

© Copyright 2022 Retentive

© Copyright 2022 Retentive